The telephone systems of all Heartland AEA branch offices need to be taken down for system upgrades. The upgrade will be performed next week when most schools are on spring break to try to reduce as much impact on our offices, staff and clients as possible. Below is the tentative schedule for the upgrades. Each site will require 2-3 hours of down time to complete the work. Branch secretaries will be kept informed as much as possible regarding specific timelines so if you have questions please use other means of communication with them as necessary.
Carroll, Guthrie Center, Adel & Indianola offices – March 14
Newton & Knoxville offices – March 15
Ames & Johnston offices (Johnston after hours) – March 16
During the upgrades the offices will not be able to receive new voicemail messages but AEA staff will be able to check existing messages from a mobile phone or land line connection. The Johnston upgrade has been scheduled for after-hours to minimize impact on staff access to voicemail services. During the after-hours upgrade for the Johnston office on March 16, there will be no access to voicemail from any location.
We hope for a very smooth upgrade and will coordinate with each office individually if there are schedule changes.
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